The pace of innovation in sales engagement technology means that today’s sales teams have more tools at their fingertips than ever. However, implementing the right solution—and one that integrates seamlessly into existing workflows—is critical to achieving sustainable improvements.
Below, we explore three cases where Conquer’s sales solutions helped leading companies not only meet their sales goals but also transform their entire approach to customer engagement. The results highlight how Conquer enables operational excellence and maximizes customer satisfaction.
1. Financial Services Provider Increases Meetings Booked by 150%
Our first case study involves one of the largest financial services providers in the United States. With a large, decentralized sales team handling thousands of inbound calls daily, their sales engagement tool was hindering productivity rather than supporting it. Long hold times led to abandoned calls, which meant missed opportunities and unrealized revenue.
Challenges
- Lost Inbound Business: Long wait times and call abandonment were common, costing the company a significant portion of inbound leads.
- Process Prioritization Gaps: Coordinating thousands of inside sales reps was a logistical challenge. Without a structured process, reps missed valuable opportunities, lacked focus, and struggled to align with the overall sales strategy
Conquer’s Solution
Conquer’s implementation involved a complete overhaul of the inbound call system, enabling skill-based routing to drastically reduce wait times by 98.3%.
Since Conquer is also native to Salesforce, it created guided workflows that helped reps focus on the right actions at the right time. By automating these workflows, Conquer allowed reps to spend more time selling and less time managing processes, significantly boosting productivity and morale.
Results
- 150% increase in meetings booked through streamlined scheduling and enhanced visibility
- 3.7x growth in average deal size by enabling more high-value opportunities
- 225% surge in pipeline creation, creating a much fuller sales funnel and reducing the chance of missed revenue.
For a company with high sales quotas, time efficiency and precision in lead handling are critical. Conquer’s solution not only increased booked meetings but also provided a more predictable and scalable process.
Sales reps now work with a framework that ensures consistent performance, reducing stress and boosting overall job satisfaction. By streamlining the entire customer journey from the initial inquiry to the booked meeting, Conquer effectively maximized every touchpoint, leaving little room for lost revenue.
This transformation reflects a larger industry shift towards data-driven sales engagement and shows how Conquer empowers financial institutions to enhance their sales process without disrupting core operations.
2. Fortune 500 Waste Management and Remediation Services Company Increases Call Connections by 34%
The second case study highlights a Fortune 500 company specializing in waste management and energy. This company’s sales team faced significant challenges with call quality, lag, and frequent drops, which prevented them from effectively connecting with clients. These issues, coupled with a lack of responsive support, stifled sales productivity to a mile.
Challenges
- Inconsistent Call Quality: Issues with lag, dropped calls, and poor audio quality created a poor experience for both agents and customers.
- Fragmented Reporting: Data inconsistencies across systems impeded accurate reporting, leading to challenges in coaching and accountability.
Conquer’s Solution
By implementing Conquer’s telephony backbone, backed by tier-one carriers, the waste management company saw an immediate resolution to its call quality issues.
Conquer’s fantastic multi-channel communication came with real-time call logging, accurate reporting, and a single source of truth for all customer interactions. This not only improved the team’s call efficiency but also created a culture of transparency and trust around sales performance metrics.
Results
- 34% increase in call connections thanks to reliable call quality and decreased latency
- 20% longer call durations, enabling deeper and more meaningful customer conversations
- 10% increase in outbound calls, allowing the team to reach more prospects daily
For companies in customer-facing industries, reliability is a non-negotiable aspect of their communication strategy. Conquer’s technology enhanced call quality and instilled greater confidence in the sales tool among reps, enabling them to fully engage with clients without technological distractions.
The implications of this are profound: accurate, real-time data provides leadership with clear insights into performance, empowering them to coach their teams effectively and set realistic, data-backed goals.
Furthermore, the time saved from not having to manually log and verify call data allowed agents to increase their daily outreach, thereby driving more revenue opportunities.
3. Payroll Provider Achieves 75% Adoption and 100% PCI Compliance
The third case involves a Fortune 1000 payroll provider facing critical adoption and compliance challenges. Low user adoption of their previous solution led sales reps to use personal phones, which posed significant compliance risks and left interactions undocumented, leading to a loss of valuable customer data.
Challenges
- Low User Adoption: Frustrations with poor call quality led sales reps to bypass the previous solution, using personal phones instead.
- Compliance Risks: By using personal devices, reps inadvertently created a serious risk for PCI compliance violations, exposing the company to potentially costly penalties.
Conquer’s Solution
Conquer provided a platform designed to log every call directly into the CRM. This not only improved data visibility but also assured compliance, as Conquer’s built-in tracking made it easy to monitor and verify each call.
With seamless integrations and high call quality, Conquer’s solution encouraged user adoption, helping the payroll provider achieve full PCI compliance and significantly enhancing operational efficiency.
Results
- 75% increase in user adoption, encouraging consistent use of the platform by all sales reps
- 15x improvement in sales operation efficiency, boosting productivity with reduced manual data entry
- 100% PCI compliance, mitigating compliance risks and avoiding hefty fines
Beyond compliance, Conquer’s system transformed how the payroll provider engaged with prospects. Automated call logging allowed leadership to understand each customer touchpoint, ensuring accurate forecasting and reduced risk exposure. The improvement in adoption also meant that the company could maximize its investment in Salesforce.
Conquer’s platform empowered reps to handle each call with confidence and build stronger relationships by focusing on client needs rather than grappling with compliance concerns.
With Conquer, the payroll provider created a standardized, reliable process that reduced liability and brought stability to sales workflows, setting them up for sustained growth.
Key takeaway: Driving lasting change is possible with Conquer
The experiences of these companies demonstrate the transformative impact Conquer can have on sales operations. By providing reliable, data-driven tools that integrate seamlessly with Salesforce, Conquer enables teams to overcome technical limitations, improve workflow efficiency, and establish a more disciplined sales process.
The benefits go beyond metrics like call volume or wait times. Conquer’s guided workflows, transparent reporting, and reliable telephony infrastructure allow sales teams to focus on what matters most: building meaningful customer relationships and driving revenue.
Whether addressing compliance issues, operational inefficiencies, or customer experience challenges, Conquer’s solutions empower companies to achieve and maintain higher sales performance standards.
Wrapping up
For businesses aiming to modernize their sales processes and improve customer engagement, Conquer offers not only cutting-edge technology but also a strategic advantage that adapts to their unique challenges. With Conquer, sales teams are equipped to meet today’s high standards and pave the way for long-term growth.
Ready to see how Conquer can transform your sales process and drive measurable growth? Book a demo with our team today to discover how seamless sales engagement can empower your team, improve customer experiences, and accelerate revenue. Don’t wait—unlock the potential of a streamlined, data-driven sales process with Conquer.
