Customer Service, Connected 24/7

Deliver an exceptional, cohesive customer experience and gain deeper insight into customer needs and how to solve them with a unified digital customer service solution, entirely native to CRM.

Customer Service, Connected 24/7

To serve customers effectively, you need visibility into their entire journey.

Get control of support requests and serve a range of customer needs remotely with ease, on any communications channel. Optimize your customer’s experience across sales, service, support, and back again.

Accelerate Service & Support

When customers contact you, they need answers and they need them now. Regardless of the channel they prefer, you want to be ready to receive, route, and respond quickly.

01. Strengthen Customer Relationships

Use the full picture of your customer’s journey to build trust and strengthen the relationship, all visible directly inside CRM.

02. Improve Operational Agility

Tame customer support requests with ease, regardless of the communications channel they rode in on.

03. Increase Renewals & Expansions

Deliver renewal reminders and expansion opportunities that are proven to work, with room to personalize along the way.

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See how Conquer can streamline your inbound with IVR built entirely within CRM.

Accelerate Your Time to Response

98%

Reduction In Avg. Wait Times

Optimize your inbound calling by limiting hold times, failover groups, inbound screen pops, group ring, and call forwarding to ensure your customers don’t wait longer than needed.

2X

Increase in Contact Center Productivity

Identify gaps and areas of improvement within your entire customer lifecycle so you can improve the overall experience across sales, service, and support.

99%

Elimination of Orphan Records

Gone are the days of leaving accounts or contacts out to dry. Inbound queues, automatic voicemail delivery, call linking, speed-to-lead queue distribution and more make sure you don’t miss a thing.

Optimize Inbound Call Flows

Design, prescribe and deliver the best customer experience for every inbound caller. Route customers to recorded announcements, to voicemail, and to other Call Flows. With nested menus, managers can create multiple layers to route customers on a more granular level.

Optimize Inbound Call Flows
Automatically Log & Link Activities

Automatically Log & Link Activities

Eliminate busywork such as logging activities and updating fields in a standardized, controlled way. Associate activities with contacts and accounts. Help reps focus on what matters most and how it impacts revenue. Measure performance and identify what’s working best.

Guide With Consistency

Use outcome data, automation, and Conquer Cadence to guide your reps to deliver the best series of customer touchpoints across all communications channels — voice, email, text, and social. Provide coaching along the way and quickly route customers to the best possible agent who can meet their needs.

Experience Conquer Cadence

Conquer has made me more efficient and I have smarter conversations. I can come prepared…

District Manager

ADP

Exactly Where Your Team Works

Conquer makes it easy to plan, execute, and measure all sales and service communications directly inside your CRM.
Salesforce Logo

 With over 400+ 5-star reviews on Salesforce AppExchange and the most sales engagement deployments within the ecosystem, see why Enterprise organizations on Salesforce trust Conquer to drive revenue engagement.

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The only fully-native application in our category within the Microsoft AppSource and a trusted communication solution for both sales and service. See why teams on Dynamics 365 trust Conquer to enable Digital Sellers.

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