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Real-time coaching and conversation intelligence
Every call comes back transcribed, scored, and broken down, so you can see how it went and what to do about it.
Monday morning, you have a hundred and forty calls from last week and time to hear four of them. AI Insights has already scored all hundred and forty on the same criteria. The four you listen to are now the four worth listening to.
Every call gets an overall score, broken into communication and engagement, question handling, forward motion, and sales process adherence. Each one comes with a note on what went well and what didn’t. Because the criteria don’t change between calls, you can compare a rep to themselves last month rather than to your impression of them.
A written recap of each conversation, in bullets or paragraphs, short or long depending on what you set. Enough to know whether a call is worth opening before you spend twenty minutes on it.
A graph of how the tone moved across the call. The dip is usually the moment worth talking about, and it tells you where to start listening if you decide to.
Objections are pulled out with timestamps and the rep’s actual response next to them. Questions get matched to the answers they got. You can see how an objection was handled without hunting for where it came up.
After analyzing the conversation, Insights suggests what should happen next on the deal. Reps get a starting point instead of interpreting their own call notes from memory.
01
A manager with ten reps hears maybe five calls a week. That’s a rounding error against what the team actually said to prospects, and the rep struggling most is rarely the one you sampled. Consistent scoring across every call means you pick who to coach based on the calls rather than on who came to mind.
02
Most coaching runs on how a manager felt about a call, which is why nobody can tell whether it worked. Four scored dimensions per rep, tracked over time, gives you something that moves or doesn’t. When you tell a rep their objection handling improved, you can show them where.
03
Every objection your team hears gets captured with the response that followed it. New hires learn from the conversations your team is having now, not a training doc written two years ago, and they get to see which answers actually moved a call forward.
Consistent scoring turns coaching from an impression into something you can track.
Twenty minutes on how scoring works and what your managers would see.