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Guided Selling for Sales Leaders: 10 Reasons to Leverage Guided Selling in 2023
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Conquer Recognized As A Leader In The 2021 Aragon Research Globe For Sales Enablement Platforms
Webinars
Coaching Your Coaches: Improving Managerial Effectiveness
Coaching Your Coaches: Improving Managerial Effectiveness
Tuesday, October 22
12 PM EST / 9 AM PST
Are you measuring your coaching? Join Conquer’s Chief Operating and Customer Officer, Rick Smith, and learn how to leverage a consistent, objective sales coaching process using AI to level up your sellers, distribute best practices, and drive more productivity.
Gain insight on how Conquer enables our customers to keep their sales teams agile and ahead of their competitors with AI technology. You won’t want to miss this presentation!
Host
Chief Operating and Customer Officer
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Conquer at Dreamforce 2024: Transforming Sales Through AI
Dreamforce 2024, Salesforce’s annual event, just wrapped up. This year’s edition was filled with innovation, inspiration, and a whole lot of learning, showcasing the transformative power of AI and its role in enhancing customer success. Among many insightful speakers and engaging sessions, Conquer made a significant impact, diving deep into sales coaching with a theater presentation led by Conquer CRO, Rick Smith.
Key takeaway: Sales coaching is here to stay
A major theme that echoed throughout Dreamforce 2024 was that sales coaching is crucial for both organizational and individual performance, and as such, it isn’t going anywhere.
However, as Rick highlighted, many sales leaders struggle to implement effective coaching due to various obstacles. In his session, he talked about four major coaching killers: time, benchmarks, bias, and content. Rick explained how Conquer enhances efficiency by seamlessly integrating all sales tools into one platform, automating workflows, and providing real-time analytics that empower teams to make informed decisions quickly.
Leveraging advanced AI technology, Conquer optimizes sales processes through predictive analytics, real-time insights, and personalized coaching, ensuring teams can focus on building strong customer relationships while driving revenue growth. Rick emphasized that while everyone knows coaching is vital, over 60% of sales organizations still have a random or informal coaching approach.
To enhance the coaching experience, companies need to integrate AI into their processes. With AI, the hours spent scheduling and reviewing calls are dramatically reduced. For example, Conquer records every conversation, identifying key moments to simplify the coaching process. Imagine the time saved when AI does the heavy lifting for you!
Then, AI can ensure that every seller is measured against the same criteria, providing a unified approach across the team. With a consistent benchmark, sales leaders can make informed decisions to drive improvement.
What makes AI truly remarkable is its ability to provide objective feedback, ensuring that every sales rep receives consistent, actionable insights. With AI in place, coaching quality remains unwavering, eliminating the impact of off days and delivering fair, data-driven assessments that empower sales teams to continuously improve.
Lastly, finding the right content for coaching can be tricky, but AI simplifies this process. Rick explained how Conquer helps deliver immediate feedback during calls and identifies critical moments for follow-up discussions. This makes coaching sessions more productive and insightful, wrapping up the top solutions for solving common sales coaching hiccups.
Other highlights from Dreamforce 2024
Aside from Rick’s session, several other exciting developments took center stage at Dreamforce 2024. The event had over 400 engaging sessions tailored to different audiences, roles, and industries. Some of the most groundbreaking highlights include:
Salesforce Agentforce
For starters, Marc Benioff from Salesforce unveiled Agentforce, an autonomous agent for driving sales. The main keynote was promoted through the idea that “humans with agents drive customer success together.”
Salesforce showcased this through an AI agent who handled a customer support request, illustrating how these agents can work alongside humans to enhance service delivery. Many speakers emphasized that integrating AI into daily operations will not only increase efficiency but also create more meaningful interactions with customers.
Data-driven solutions
The importance of a clean data foundation was another recurring theme throughout Dreamforce 2024. According to many Salesforce speakers, clean data is the best tool for effectively using AI, especially in relation to Agentforce.
Sessions emphasized that organizations need high-quality, accurate data to train AI models and ensure they can deliver actionable insights. By establishing a strong data infrastructure, sales teams can make informed decisions and unlock the full potential of their AI tools, leading to better customer experiences and increased sales performance.
Salesforce Foundations Bundle
Salesforce also announced the launch of a new bundle called Salesforce Foundations for Enterprise Edition and higher. This package includes various Clouds and tools to prepare organizations for the Agentforce rollout.
Recognizing that each agency has unique needs, Salesforce aims to provide personalized packages that cater to different requirements. This customization is vital in today’s business landscape so that organizations can scale effectively via AI technology.
Wrapping up Dreamforce 2024
Dreamforce 2024 was a powerful reminder of the evolving landscape of sales and service technologies. We saw how AI tools like Agentforce and Conquer streamline workflows and reduce repetitive tasks, allowing employees to concentrate on more strategic initiatives that actually drive growth.
Attendees also got to explore how new tools and strategies can empower organizations to harness the power of their data more effectively. This year’s edition showed how AI and data-driven solutions are completely shaping the future of customer interactions.
All in all, we couldn’t be more excited to be a part of this journey. Schedule a demo to see Conquer’s AI-driven coaching capabilities today!
Boosting Sales Efficiency and Adoption with Conquer for a Leading Payroll Company
Boosting Sales Efficiency and Adoption with Conquer for a Leading Payroll Company
A Fortune 1000 HR/payroll provider grappled with severely low adoption of their prior sales enablement tool due to poor audio quality and ineffective issue resolution. This led to compliance risks as reps resorted to using personal phones, creating a visibility gap and potential PII liability.
Poor call quality resulted in disconnected customers, abandoned calls, and lost business. They urgently needed a top-tier telephony and service solution to turn the situation around for their sales organization.
CHALLENGE #1: Inferior Call Quality & Poor Issue Resolution
The call quality from our client’s earlier tool was so poor that leads would hang up and frustrated agents ended up using personal cell phones instead. Problems like latency, dropped calls, connection failures, and dead air were commonplace, leading to customer dissatisfaction and lost leads. Inbound calls frequently crashed, callers weren’t properly identified, transfers often dropped, and ultimately resulted in orphaned records lacking proper data attribution. The frequent issues faced by the sales team led to a high volume of support requests. However, the incumbent vendor provided subpar communication and responsiveness, exacerbating the problem.
CHALLENGE #2: No Activity Tracking & Compliance Risks
The previous solution’s failure to automatically log calls led to reps manually dialing out of frustration. Furthermore, the use of personal devices for work led to PCI compliance issues and data problems, including duplicate leads and lack of activity tracking. Fines from breaches in PCI compliance can range from $5,000 to $100,000 per month, highlighting the severity and potential risk of this issue.
THE SOLUTION: CONQUER
With an enterprise-grade telephony network of tier one carriers, Conquer provided our client with the highest available call quality. Because Conquer is native to Salesforce, all calls across both inbound and outbound channels were tracked and logged directly to the CRM, ensuring accountability and data integrity. Perhaps most importantly, Conquer’s outstanding partnership and world-class service stood out among vendors.
THE IMPACT: Enhanced User Adoption, Efficiency, and Compliance
In the first year of using Conquer, our client achieved:
- 75% increase in user adoption
- 15x increase in sales operation efficiency
- 100% PCI compliance across all teams
Conquer’s successful resolution of key issues led to soaring user adoption. Additionally, since Conquer is native to Salesforce, increased user adoption of Conquer also maximized the client’s CRM investment. With its user-friendly interface and automated logging of all interactions, Conquer increased efficiency and ensured accurate, compliant reporting across all channels.
“We want partners to work through our roadmap and strategy. Conquer is more of a partner than a software.
While stability is important during tough times, if you have the right partner, you can work through any
challenge by showing up and figuring out what can be done together.”
-Client Sales Enablement Manager
Fortune 500 Waste Company Eliminates Call Audio Issues with Conquer
Fortune 500 Waste Company Eliminates Call Audio Issues with Conquer
Our client, a leader in the waste and energy industries, was grappling with significant problems in their call center operations. The quality of their calls was subpar, often resulting in lag, crashes, and distortion. Calls went unreported and inbound callers were being routed incorrectly. Further compounding these issues were the poor customer support and unresponsive technical assistance from their previous call audio provider.
Understanding the crucial role of clear and reliable communication in their business, our client sought a more robust solution. They wanted an improved call quality experience for both their customers and agents. Additionally, they needed a provider that offered strong support and seamless integration with their existing systems.
CHALLENGE #1: Poor Call Quality & Unresponsive Support
“One of the primary reasons we selected Conquer was to make the [sales rep] position easier and to feed the work to our representatives so they can be successful.”
Our client’s previous solution was rife with call latency and distortion issues due to use of a lower quality telephony provider. These issues frustrated both sellers as well as customers, only magnified by a lack of timely and effective response from our client’s previous vendor. Moreover, identifying inbound callers with their associated records was a multi-screen and time consuming process. With poor call quality and a total lack of technical support leaving their sellers without help, our client knew they needed to pivot to a new tool.
CHALLENGE #2: Clunky Integrations & Inconsistent Reporting
“Technology enables us to be very transparent…but it needs to be the same information. It shouldn’t be two sets of numbers [to operate from]…you have to have buy-in and trust in the numbers that you’re relaying, and you must be transparent about it.”
Besides the frustrating technical issues caused by their previous solution, our client realized they had a gap in their coaching efficacy. Inconsistent reporting and incomplete records caused wide gaps in data accuracy, as well as a lack of compliant recording functionality. They additionally needed a more effective tool than their previous clunky integration to work seamlessly with their existing sales coaching system.
THE SOLUTION: CONQUER
“We chose Conquer for our sales enablement, which has produced exactly what we wanted: increased runway and positive results. A consistent experience for our representatives and really moving us forward.”
Conquer helped our client solve their audio issues through a telephony backbone supported by a network of tier one carriers, optimized to remove latency and immediately resolve any unexpected problems on a call. Beyond this, Conquer’s native functionality ensured that data from every single call was automatically captured in Salesforce. This proved vital in generating accurate reports, which in turn facilitated more informed decision-making. Beyond solving the company’s pressing audio issues, Conquer also brought additional benefits. It allowed for a seamless workflow with our client’s sales coaching platform, improving the efficiency of our their operations while also enhancing the motivation and productivity of their agents. Our client gained instant access to issue resolution teams through Conquer’s dedicated client services, while also providing a venue for key contributions to the direction of product development.
THE IMPACT: High Value Results
The impressive results of implementing Conquer:
- 34% increase in call connections
- 20% increase in call durations
- 10% increase in outbound call
The company saw a 34% increase in call connections, a 20% boost in call durations, and a 10% rise in outbound calls. Moreover, the company gained greater control over rep workflows, improved metrics on rep efficacy, and had an easier time managing their remote teams. Perhaps most importantly, Conquer Voice worked seamlessly with their existing sales coaching system, providing the necessary data for effective instruction and analysis. This not only contributed to the growth of individual agents but also played a significant role in the company’s overall success. Our client’s journey is a testament to the transformative power of choosing the right call audio solution.
“Is there anything you need in your tech stack besides Conquer?”
-Client Senior Inside Sales Manager
Inside Sales Transformation: Boosting Sales Results by 150% with Conquer
As one of the largest financial providers in the US and one of the “World’s Most Admired Companies”, it was critically important for our client to provide their global Inside Sales team with a more effective Sales Engagement tool. Their previous, integrated solution was not providing the desired customer experience, with high inbound hold times directly leading to lost business. Friction at multiple inflection points was stalling out their inside sales process.
CHALLENGE #1: Lost inbound business
“It is typical for us to see that…1 in 5 deals [are] left on the table.”
Struggling with abandoned calls and lost opportunities due to high wait times, our client needed a change. Their previous solution led to frustrated prospects hanging up before connecting with a representative. This hindered their sales funnel and jeopardized hitting revenue targets.
CHALLENGE #2: Sales Process & Prioritization
“We cannot hit our sales plan unless…we continually improve our sales productivity and that’s exactly what our plan is.”
Coordinating thousands of Inside Sales Reps on diverse teams proved complex. Ensuring a uniform, effective sales process while providing personalized training posed a challenge. Their existing solution lacked guidance, leading reps to miss crucial opportunities and losing potential customers.
THE SOLUTION: CONQUER
The financial provider embraced Conquer for inside sales. Immediate success followed as Conquer streamlined the inbound process, slashing wait times by 98.3%. Skill-based routing and a native CRM solution ensured prompt connections, reducing customer frustration. Conquer’s prioritized workflows revolutionized the sales process. It kept reps focused by providing step-by-step guidance within Salesforce, boosting productivity and alignment. Reps knew the optimal channels, messages, and timing for each prospect interaction.
The Future of Selling: AI, Automation & More
The selling landscape keeps evolving, integrating the high-tech world of AI-driven analytics. Since that landscape now shifts to its new frontier, it will be vital for sales teams to understand the role of AI, automation, and data-driven insights. That’s exactly what this eBook discusses, by also touching on another crucial aspect: personalization.
The four pillars driving sales
“The Future of Selling” covers four key pillars that define the selling strategies of tomorrow:
Personalization at scale discusses how AI can drive personalization across every touch-point, including voice, email, SMS, and social.
Predictive analytics removes the guesswork from sales forecasting by applying historical data and AI-driven insights to predict what’s next.
Automation removes the need for administrative tasks such as data entry and scheduling, freeing up sales reps and allowing them to focus on high-value activities.
Customer insights help companies gain insight into customer behavior and sentiment to really understand what drives their audience.
Supported by research from industry experts such as Salesforce, Forrester, and Gartner, this guide will offer practical insights to enable you to conquer the future of sales.
Transform your sales strategy today!
Unlock the future of selling and learn how to transform sales with AI, predictive analytics, and automation. Download the eBook now by completing the form below!
Digital Sales
What is Digital Sales?
Digital sales is the term used to describe a sales rep’s utilization of virtual channels to contact potential prospects, provide them with education on your product or service and ultimately provide them with a solution that satisfies their unique needs.
Digital sales give sales reps the ability to build relationships through both social and digital channels. This methodology was popularized during the pandemic but is likely here to stay. Digital sales aren’t intended to completely replace traditional sales, but rather exist to enhance sales through the use of digital channels. These digital channels give you much needed access to key information that, in turn, helps you make smarter, quicker decisions.
How to Create a Digital Sales Model
There are several different strategies you can utilize in the creation of your digital sales model. First and foremost is the use of customer data. Whether this includes data your business already has on file or data you and your business can collect from social media profiles and the like, this customer data helps you to better understand your customer and better sell to them specifically.
Another key component of the creation of a digital sales model is the utilization of digital channels. Whether it be social media, email, text messaging or video, digital channels can help you create a digital sales model that gets the most out of its virtual channels.
Beyond this, there’s also the distribution of digital content to your leads. From personalized content you created yourself to curated content you gathered from third party sources to online case studies that show real-world examples of your product or service in action, digital content can take your digital sales model to the next level.
A critical tool for a digital sales model is a sales engagement platform that allows your sales team to reach prospects via omnichannel sales cadences.
Want to learn more about Conquer’s SEP? Book a meeting with our sales team today.
Introduction to the Future of Selling
Welcome to September at Conquer!
This month, we’re diving into an exciting theme: The Future of Sales Technology. In today’s rapidly evolving digital landscape, businesses are increasingly relying on advanced technologies to enhance their sales strategies. This post explores emerging technologies in sales and their transformative potential.
The Future of Sales Technology
In the competitive sales landscape, staying ahead of technological advancements is essential. Sales technology is evolving at a rapid pace, allowing businesses to enhance productivity, better understand their customers, and refine their sales processes. Let’s explore the top emerging technologies in the field and their potential to revolutionize sales.
Artificial Intelligence (AI) and Machine Learning (ML)
AI and ML are revolutionizing sales technology. AI enables teams to analyze vast amounts of data quickly, uncovering valuable insights. These tools help predict customer behavior, allowing for more effective targeting and personalization. Machine Learning, a branch of AI, improves over time by learning from past data. This means better predictions of customer behavior and more efficient lead management.
AI-powered tools also automate repetitive tasks like data entry and follow-ups, freeing sales representatives to focus on strategic tasks and relationship-building. As AI and ML evolve, we can expect even more sophisticated capabilities, such as hyper-personalized recommendations and real-time data processing.
Sales Automation
Sales automation tools are streamlining various sales processes. They handle time-consuming tasks like scheduling meetings, sending follow-up emails, and updating CRM systems. This automation boosts efficiency, reduces human error, and ensures consistency in communication.
With automation, sales teams can prioritize high-value activities over routine tasks. Future advancements will likely integrate more deeply with AI, offering predictive analytics and context-aware automation to further enhance sales processes.
CRM Enhancements
CRM systems are essential in sales technology but are evolving with advanced features. Modern CRMs now include AI-driven analytics and predictive insights. These enhancements allow sales teams to gain a comprehensive understanding of customer preferences and behaviors.
Enhanced CRMs facilitate better collaboration and provide actionable insights for more personalized engagement. Future developments may include real-time data integration and advanced predictive capabilities, making sales strategies more proactive and data-driven.
Voice and Conversational AI
Voice technology and conversational AI are becoming critical in sales. AI-powered chatbots and virtual assistants manage customer interactions and handle various tasks, such as answering questions and qualifying leads. This improves customer engagement and helps sales teams focus on closing deals.
Conversational AI tools, like chatbots, can guide customers through the sales process and provide instant responses. Voice technology allows sales reps to use voice commands for hands-free access to information and CRM updates, increasing productivity and multitasking capabilities.
Sales Enablement Platforms
Sales enablement platforms equip sales teams with the resources needed to engage buyers effectively. These platforms offer content management, real-time collaboration, and data-driven insights. They ensure sales reps have access to relevant content and tools, enhancing their ability to connect with prospects.
Future sales enablement platforms will integrate advanced features such as AI-driven recommendations and enhanced analytics. These improvements will support more targeted and impactful sales strategies.
The Impact of Emerging Technologies on the Sales Industry
The integration of AI, automation, and other technologies is reshaping the sales industry. Adopting these tools enhances sales processes, improves customer experiences, and drives growth.
AI and automation streamline tasks, freeing sales teams to focus on strategy. CRM advancements offer deeper insights and better data, while voice and conversational AI boost productivity and customer engagement. Sales enablement platforms provide crucial resources for effective interactions.
As these technologies evolve, they will create new opportunities for businesses. Embracing these innovations is essential for staying competitive and achieving long-term success. The future of sales technology is promising, with AI, automation, and advanced tools driving more personalized and effective sales strategies.
Digital Sales
What is Digital Sales?
Digital sales is the term used to describe a sales rep’s utilization of virtual channels to contact potential prospects, provide them with education on your product or service and ultimately provide them with a solution that satisfies their unique needs.
Digital sales give sales reps the ability to build relationships through both social and digital channels. This methodology was popularized during the pandemic but is likely here to stay. Digital sales aren’t intended to completely replace traditional sales, but rather exist to enhance sales through the use of digital channels. These digital channels give you much needed access to key information that, in turn, helps you make smarter, quicker decisions.
How to Create a Digital Sales Model
There are several different strategies you can utilize in the creation of your digital sales model. First and foremost is the use of customer data. Whether this includes data your business already has on file or data you and your business can collect from social media profiles and the like, this customer data helps you to better understand your customer and better sell to them specifically.
Another key component of the creation of a digital sales model is the utilization of digital channels. Whether it be social media, email, text messaging or video, digital channels can help you create a digital sales model that gets the most out of its virtual channels.
Beyond this, there’s also the distribution of digital content to your leads. From personalized content you created yourself to curated content you gathered from third party sources to online case studies that show real-world examples of your product or service in action, digital content can take your digital sales model to the next level.
A critical tool for a digital sales model is a sales engagement platform that allows your sales team to reach prospects via omnichannel sales cadences.
Want to learn more about Conquer’s SEP? Book a meeting with our sales team today.