Salesforce IVR call routing
Smart Salesforce IVR call routing that lets you connect customers instantly
Inbound calls should never slow your sales team down. Conquer’s IVR call routing for Salesforce automatically directs customers to the right rep, department, or queue—without delays. AI-powered routing ensures faster connections, better customer experiences, and increased sales opportunities. No more lost calls—just seamless, intelligent call handling.
Metrics
Cut through sales cycles by closing deals faster
Key Points
What sales teams usually struggle with
MISROUTED CALLS
Customers get sent to the wrong department, frustrating both sales teams and prospects.
SLOW RESPONSE TIMES
Without intelligent call routing, high-value leads wait too long to connect with the right rep.
What is IVR call routing?
IVR (Interactive Voice Response) call routing in Salesforce automates inbound call distribution, ensuring that customers reach the right rep or department without frustration. However, most IVR systems lack real-time intelligence, leading to slow response times and misrouted calls.
Conquer’s IVR call routing for Salesforce changes that. Our AI-driven routing analyzes caller intent, identifies high-value leads, and ensures each call is instantly directed to the best available agent. No more guessing, no more lost sales opportunities—just seamless call routing that improves customer experience and increases sales team efficiency.
Reduce call wait times and improve customer experience
Misrouted calls and long wait times frustrate customers and cause sales teams to lose valuable opportunities. Without smart IVR call routing, inbound calls get sent to the wrong departments, leading to unnecessary delays and missed deals.
Conquer’s IVR call routing for Salesforce solves this by using AI to intelligently direct calls based on customer data, past interactions, and rep availability. Reps connect with the right leads instantly, ensuring faster response times, higher conversion rates, and better overall call experiences.
Fully integrated into Salesforce—no extra tools required
Conquer doesn’t just route calls—it optimizes every inbound conversation for maximum sales impact. With AI-powered call prioritization, real-time tracking, and full Salesforce integration, sales teams always know who’s calling, why they’re calling, and where they should be routed.
Calls are automatically directed based on customer history, urgency, and rep availability, ensuring no opportunity is missed. And because Conquer is natively built into Salesforce, there’s no need for extra software, external logins, or syncing delays—just seamless call routing that keeps sales teams ahead of the game.
Testimonials
Trusted by industry leaders around the world
Why Conquer offers the best Salesforce IVR call routing
Conquer’s IVR call routing for Salesforce ensures that every inbound call reaches the right rep instantly. Here are some reasons why this solution stands out:
1. AI-powered routing
Forget slow, outdated routing systems. Conquer’s AI instantly identifies caller intent, prioritizes high-value leads, and connects them with the best available rep. No more wasted time—just faster, smarter call handling.
2. Intelligent lead prioritization
Not all calls are equal. Conquer automatically ranks and prioritizes inbound calls based on CRM data, previous interactions, and urgency. High-value prospects always get top-tier treatment, improving conversion rates and deal velocity.
3. Automated call logging
No need for manual tracking. Every inbound call is logged, categorized, and synced in Salesforce automatically. Sales teams get a complete view of call history, customer interactions, and next steps—without extra admin work.
4. Custom routing rules
Your sales process is unique—your IVR call routing should be too. Conquer allows teams to customize call flows, ensuring calls are routed based on rep skill sets, territories, or deal stages. No generic call handling—just a system built around how your team sells best.
5. 100% native to Salesforce
Why struggle with external tools? Conquer is built inside Salesforce, ensuring instant data sync, real-time tracking, and zero integration headaches. Every call, every action, and every insight is right where your team needs it.
Sales Process
Improve every step of your sales engagement
Enterprise Grade Communications
Engage customers effortlessly across their preferred channels—voice, SMS, email, or VoIP—all within one platform designed for unmatched sales engagement. Build stronger connections, deliver consistent experiences, and empower your team to nurture relationships at every touchpoint, ensuring no interaction is left behind.
Effortless Sales Engagement
Streamline your sales process with Conquer’s advanced pipeline optimization. Automate key stages from lead generation to closing, freeing up your team to focus on high-impact interactions. Ensure that every deal progresses smoothly, creating a seamless flow that maximizes sales engagement and productivity.
AI-Driven Guided Selling
Equip your sales team with AI-driven insights that strategically guide every interaction, prioritizing leads and tailoring responses. With Conquer’s analytics, each step of the sales process becomes more efficient and results-oriented. This helps your team close deals faster and boost the entire sales engagement experience.
Optimized Sales Cadences
Drive predictable growth with Conquer Cadence, optimizing every touchpoint to ensure personalized engagement throughout the sales journey. With smartly structured cadences, your team connects with prospects at the most impactful moments, enhancing sales engagement and accelerating revenue like never before.
Personalized Customer Support
Deliver personalized service with automated support tools that keep customers satisfied. Conquer’s solutions empower your team to deliver prompt, high-quality experiences, creating memorable interactions and building customer loyalty at scale— all while enhancing your sales engagement ecosystem.
Ready to try our Salesforce IVR call routing?
Got questions? Here are our favorites
1 . Can Conquer prioritize inbound calls based on customer data?
Yes! Conquer analyzes past interactions, deal history, and urgency to prioritize high-value calls. This ensures that VIP prospects, active deals, or priority customers get connected to the right rep instantly.
2. Does Conquer support skills-based routing for sales teams?
Absolutely! Conquer routes calls based on rep expertise, department, or sales territory, ensuring that each caller reaches the best-qualified person—improving conversion rates and customer satisfaction.
3. Can Conquer route calls differently based on business hours or availability?
Yes! Conquer’s IVR adjusts call routing based on rep availability, time zones, and business hours. Calls can be sent to backup reps, alternate teams, or voicemail when needed—so no call goes unanswered.
4. Does Conquer track and report on call routing performance?
Yes! Conquer logs every routed call, tracks response times, and analyzes call flow efficiency. Sales leaders can see where calls are going, how long they take to connect, and optimize routing for better performance.
5. Can Conquer integrate with existing IVR menus in Salesforce?
Yes! Conquer works with your current IVR setup or allows you to customize new menus. Calls can be routed by caller intent, deal stage, or CRM data—ensuring a fully optimized inbound sales experience.
