Inbound Call Routing Software for Salesforce
Automate inbound call routing inside Salesforce
Speed matters in sales. With inbound call routing, every caller is instantly connected to the right rep—no manual transfers, no wasted time. Conquer’s Salesforce intelligent routing prioritizes hot leads, directs existing customers to the right team, and ensures no opportunity slips away. Faster connections, better conversations, and more closed deals.
Metrics
Cut through sales cycles by closing deals faster
Key Points
What sales teams usually struggle with
SLOW CALL ROUTING
Reps waste hours researching, dialing, and logging activities instead of focusing on sales
WRONG ROUTING
Calls sent to the wrong department waste time and frustrate customers, lowering conversion rates
What is inbound call routing software?
Inbound call routing software ensures every caller is automatically directed to the right rep, department, or team—without delays or manual intervention. Instead of bouncing between agents or sitting in long queues, prospects and customers get an immediate, seamless experience.
Conquer’s inbound call routing is built inside Salesforce, meaning every interaction is logged and tracked in real time. Calls can be routed based on CRM data, rep availability, geography, or lead priority—so your team engages the right people at the right moment. Faster connections mean more conversions and higher customer satisfaction.
Prioritize high-value callers for faster conversions
In sales, speed matters. A lead who calls in is already interested—if they don’t get connected quickly, they’ll move on. Without proper routing, calls go unanswered, reps waste time on the wrong leads, and potential revenue disappears.
Conquer’s intelligent inbound call routing ensures no opportunity is lost. Calls are instantly assigned based on lead scoring, rep expertise, or account ownership, so high-value prospects always get top priority. Whether it’s a first-time inquiry or a returning customer, every call is routed to the best person to close the deal.
With built-in automation, follow-ups happen at the perfect moment, outreach is personalized at scale, and every lead gets the right touchpoints without human error. Whether it’s an email sequence, a triggered call, or a multi-channel cadence, automation keeps deals moving and revenue growing.
Dynamic routing that adapts to lead behavior and urgency
Most call routing systems sit outside your CRM, leading to missed data, manual logging, and broken workflows. Conquer is fully embedded inside Salesforce, meaning every call, action, and outcome is automatically tracked and visible in real-time.
With dynamic inbound call routing, Conquer doesn’t just send calls to any available agent—it prioritizes based on engagement history, lead score, and urgency. Calls are always assigned to the right rep, at the right time, with no lost data or manual follow-ups needed. The result? Faster connections, higher conversions, and happier customers.
Testimonials
Trusted by industry leaders around the world
Why is Conquer the best inbound call routing software
Conquer ensures every call is instantly routed to the right rep, optimizing response times, boosting efficiency, and increasing revenue. Here’s why sales teams trust Conquer.
1. Smart call routing
Not all inbound calls should be treated the same. Conquer automatically routes calls based on CRM data, ensuring high-value leads and returning customers get connected to the right rep immediately. No wasted opportunities, just more closed deals.
2. 100% Salesforce native
Unlike third-party tools that require constant syncing, Conquer operates entirely within Salesforce. Every call is logged in real time, linked to the right account or lead, and instantly accessible to sales teams. No missing data, no manual input—just full pipeline visibility.
3. Dynamic rep matching
Customers don’t want to explain their issue twice. Conquer intelligently matches inbound calls to the right rep based on expertise, engagement history, or previous interactions—reducing unnecessary transfers and ensuring smoother conversations.
4. Instant call distribution
Speed wins deals, and Conquer makes sure your team is always first to respond. Calls are instantly assigned to available reps, eliminating delays and ensuring that every lead gets a fast, high-quality experience. No more long wait times or missed opportunities.
5. AI-powered analytics
Optimize your inbound call strategy with real-time insights. Conquer tracks call trends, monitors rep performance, and analyzes engagement patterns to help you refine routing rules and maximize efficiency.
Our Process
Improve every step of your sales engagement
Enterprise Grade Communications
Engage customers effortlessly across their preferred channels—voice, SMS, email, or VoIP—all within one platform designed for unmatched sales engagement. Build stronger connections, deliver consistent experiences, and empower your team to nurture relationships at every touchpoint, ensuring no interaction is left behind.
Effortless Sales Engagement
Streamline your sales process with Conquer’s advanced pipeline optimization. Automate key stages from lead generation to closing, freeing up your team to focus on high-impact interactions. Ensure that every deal progresses smoothly, creating a seamless flow that maximizes sales engagement and productivity.
AI-Driven Guided Selling
Equip your sales team with AI-driven insights that strategically guide every interaction, prioritizing leads and tailoring responses. With Conquer’s analytics, each step of the sales process becomes more efficient and results-oriented. This helps your team close deals faster and boost the entire sales engagement experience.
Optimized Sales Cadences
Drive predictable growth with Conquer Cadence, optimizing every touchpoint to ensure personalized engagement throughout the sales journey. With smartly structured cadences, your team connects with prospects at the most impactful moments, enhancing sales engagement and accelerating revenue like never before.
Personalized Customer Support
Deliver personalized service with automated support tools that keep customers satisfied. Conquer’s solutions empower your team to deliver prompt, high-quality experiences, creating memorable interactions and building customer loyalty at scale— all while enhancing your sales engagement ecosystem.
Ready to try our inbound call routing software for Salesforce?
Got questions? Here are our favorites
1. Can Conquer route calls by customer history?
Yes! Conquer will automatically identify repeat customers from CRM data and route them to their designated rep or account manager. This eliminates unnecessary questioning, reduces wait times, and creates a smoother, more personalized customer experience.
2. Does Conquer offer skill-based call routing?
Absolutely. Conquer smartly directs calls based on rep expertise or other user-defined parameters. That means each caller is routed to the most suitably qualified person, reducing misrouted calls and improving first-contact resolution rates.
3. What if there are no reps available?
If all reps are busy, Conquer can place calls into a smart queue, provide self-service options, or launch automated callbacks. This enables high-value leads and existing customers to be followed up with promptly instead of being lost due to prolonged waiting periods.
4. Can Conquer prioritize inbound calls from high-value leads?
Yes! Conquer uses lead scoring and CRM data to qualify high-value inbound callers. Those calls get prioritized to the top of the queue and routed to senior reps or account executives so that priority prospects receive prompt attention and an improved chance of conversion.
5. Does Conquer provide real-time reporting on inbound calls?
Yes. Conquer tracks key metrics like call volume, wait time, missed calls, and rep performance in real time. Sales leaders have full visibility into inbound activity, allowing them to streamline call handling, staffing, and overall customer engagement strategy.
