In January, approximately 60 million were put under full or partial lockdown following the coronavirus outbreak in Wuhan, China. This triggered what many are referring to as the “world’s biggest work-from-home experiment and KPIs were one of many things undergoing considerable change. By early March, millions of Americans were forced to leave their offices and work-from-home. For most, this occurred within a 24 to 48-hour timeframe, creating a wide spectrum of complex challenges — both in terms of sales teams and their managers. While previously, only 7 percent of U.S. workers had the...

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